- How to start using the BeActiveTV platform
- How to change my training preferences? (video)
- How to change my time availability? (video)
- How to publish my training on social media? (video)
- How do I turn on the app on TV?
- How can I swap a workout for another during a challenge/training plan? (video)
- How do I take a break from a training plan? (video)
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Frequently asked questions
General
We invite you to contact us by:
- sending an email to: [email protected]
- contacting us by phone at the hotline number +48 530 408 855 (the hotline is open from Monday to Friday from 10:00-16:00)
Of course you can! To do this, log in to the BeActiveTV website, and then select the group you want to join in the "Challenges" tab.
Remember that you can join the challenge AT THE LATEST on the day it starts!
The aim of the workouts available on the BeActiveTV platform is to improve health, physical fitness and well-being. Basically, workouts do not harm health, but rather promote it. However, the intensity of exercise and its level of advancement should be adjusted to the capabilities of your own body. If you have any doubts about your health, consult your doctor. It may also be advisable to carry out certain tests, such as blood pressure or morphology measurement. For the sake of your health and safety, it is also worth remembering to adapt your clothing (including comfortable shoes with good soles) and the room (including an appropriate amount of space, non-slip mat) to the workout.
Sure! We care about promoting physical activity, which is why we support people at every stage of advancement, including those who start from the proverbial "zero". If you want to start your fitness adventure, buy the selected package and log in to your account. Then use the filters to select activities intended for beginners.
It depends on how serious the problem or injury is. Some ailments do not interfere with moderate exercise. Properly selected workouts can even promote tissue regeneration, including by stimulating the activity of synovial fluid. However, in the case of more serious injuries, special caution should be exercised. If you are concerned that training may harm you, consult a doctor or physiotherapist. Special tests may be necessary, such as ultrasound or X-ray of the part of the body where the symptoms are concentrated.
Yes, although they shouldn't be standard exercises. The BeActiveTV platform offers special workouts for expectant mothers, designed with their health and safety in mind. You can find them by selecting the target group ""PREGNANT WOMAN"" in the filters.
If you want to do other exercises, make sure you can do them, e.g. by consulting your doctor.
All workouts available on the BeActiveTV platform reduce body fat and generally improve appearance. Those with higher intensity will help you burn more calories. Remember, however, that "losing" weight should not be the only criterion for choosing exercises. Activity should be adapted to, among others, your level of physical fitness and health. Also, be aware that for the effectiveness of weight loss, a proper diet plays a key role. You can find the necessary information on healthy eating that helps reduce excess weight here: https://bedietcatering.pl and here: https://bediet.pl
Application operation
"Yes!
The Android version is available here: https://play.google.com/store/apps/details?id=pl.beactive.app
The iOS version is available here: https://apps.apple.com/us/app/beactivetv-pl/id1549817661
The Huawei version is available here: https://appgallery.huawei.com/#/app/C104115041"
On your phone, click one of the links above, then click "Install" and follow the instructions.
This option will be available soon! Please be patient 🙂
Yes! With the BeActiveTV app (both Android and iOS), you can easily connect to a Chromecast device connected to your TV or directly to a TV equipped with this function. You can also play our videos on a large screen from your computer by sending the image from your Chrome browser to Chromecast.
The BeActiveTV platform is available:
On TVs, for the following systems: AndroidTV, WebOS and Taizen. On phones, for the following systems: Android, Huawei, iOS.
Thanks to the mobile application, training is much more comfortable, so we encourage you to download it! If you still do not want to download the software, you can train with us via the website: on a computer, tablet or phone.
Oops... Check if your phone is muted. Sometimes the simplest solutions help :)
Try uninstalling and reinstalling our application. If this does not help, write to us at [email protected];we will investigate the issue!
The BeActiveTV platform is available on TVs for the following systems: AndroidTV, WebOS and Taizen.
Yes! To watch our workouts on your TV, download the BeActiveTV app, log in to your account previously created on BeActiveTV. You can also use the web version of our platform and connect to your TV via your laptop using an HDMI cable. You can also use Chromecast if your TV does not support the latest applications.
Subscriptions and payments
Yes, when purchasing a 1-month package, consent to the subscription is required (as it is a renewable subscription version package). This is a beneficial solution because you don't have to worry about the expiry date of your subscription and you can focus only on training. However, if you want to cancel the extension of the package, you can do it at any time.
We currently offer the following payment options for access to BeActiveTV:
1) purchase via the website: - this way you can purchase 1-month and 3-month subscription packages (renewable subscription), as well as one-time paid packages that are valid for 3 or 12 months. One-time paid packages do not automatically extend after the expiry of the validity period.
You can pay for renewable subscription packages using a payment card, agreeing to the payment subscription. Additionally, if you choose a 1-month renewable subscription package, you can also use the option to add the payment to your phone bill.
If you choose a one-time package, you can pay using PayU or Paypal. To make a payment, register on our website and then select the package you are interested in in the "Price list" tab. If you have any additional questions, please write to us at: [email protected].
2) purchase via the mobile application - this way you can buy a subscription package (renewable subscription): 1-month, as well as 3-month and 12-month, for which you will pay using a payment card.
It's very simple! When paying for the selected package, enter the code you received to your email address in the designated field. Remember that to use the promotional code, you must be registered on the BeActiveTV platform. If you have any additional questions, we remain at your disposal.
Important - remember that you can activate the BeDiet promotional code only via the website (it is not possible via the mobile application).
The link to the package is HERE
Please be patient! Activation of the package may take a while. If after a few hours you still have not gained access, please write to us at: [email protected]. In your report, describe your problem and include information about the email address you used to set up your BeActiveTV account.
You can cancel your subscription even just before the next payment is charged. Cancelling your subscription differs depending on the method of payment for the package. You can cancel your subscription:
- in your account settings by logging in via the website if the payment was made via PayPal.
- by sending an SMS to your telephone operator - only if the payment for the subscription is included in the telephone bill (ORANGE/T-MOBILE/PLUS: STOP BATV to 80460 -PLAY:STOP BATV to 195)
- via AppStore, GooglePlay, HuaweiApp Gallery - only if the subscription was purchased via the mobile application
The message with the ACTIVATION CODE may arrive with a delay, however, if it takes too long, send us a message at: [email protected] with information about the problem. We will check what is happening and let you know as soon as possible.
Your Account
Yes. To do this, go to the MORE menu and select the CONSENT tab